Dirleton Golf Links | Premium Experience

Hotel Policies

Direct Room Bookings

Full payment is required at the time of booking for all room reservations.

Cancellation Policy

  • 14+ days before check-in: Full refund
  • 7–13 days before check-in: 50% refund
  • Less than 7 days before check-in: No refund
Refunds outside these terms are at management’s discretion.

Events & Private Hire

To secure an event booking, a 25% non-refundable deposit of the total event value is required at the time of confirmation. The hire period includes one (1) hour prior to the event for set-up and decoration and three and a half (3.5) hours for the event. Any extension to this hire period shall be subject to availability and will incur an additional charge of £100 per hour, unless agreed with the hotel by written confirmation.

Room Hire Charges

  • Marquee: £100
  • Library: £50
  • Heather Room: Free

Payment Terms

  • 25% deposit is required to confirm the booking
  • The remaining balance is payable on the day of the event
  • Any additional costs incurred on the day must be paid in full
  • No booking is confirmed until the deposit has been received
  • 1 payment to be made in full by 1 person. (ie not multiple card payments by multiple individual’s)

Pre-Orders & Table Plans

  • Pre-orders must be submitted 14 days before the event.
  • A table plan must also be provided in advance.

Cancellation Policy

  • If the event is cancelled within 1 month of the event date, the 25% deposit is retained
  • If cancelled more than 1 month in advance, the 15% deposit will be refunded
  • All cancellations must be made in writing
  • All prices include VAT and are subject to a 10% service charge
  • Deposit payment is required within 72 hours of the invoice being issued
  • The event date will only be secured once the deposit payment has been received
  • If the deposit is not paid within 72 hours, the booking will not be confirmed and the date may be released

Amendments

  • Any changes to guest numbers, timings, or event details must be confirmed in advance and may affect the final balance and must be in written confirmation by email

Postponements

  • Postponements are subject to availability and hotel discretion.

Supplier & Third-Party Costs

  • Any non-recoverable third-party costs already incurred (venues, entertainers, equipment hire, catering, travel) are payable in full regardless of cancellation timing.

Golf Tee Time Policy

Full payment is required at the time of booking to secure your reservation. All bookings are strictly non-refundable and non-transferable.

Check-In & Check-Out

Rooms are guaranteed to be ready by 4:00pm. Guests are welcome to arrive earlier and luggage storage can be arranged.
Check-out time: 10:00am Late check-out may be available upon request. Please enquire with Reception. A late check-out fee of £30 per hour will apply.

Dog Policy

  • Dog-friendly rooms are available at an additional cost of £20 per night.
  • One dog permitted per room.
  • Dogs are only allowed in the Lounge and the glass restaurant.
  • Please contact our Reservations Team for further information: info@openarmshotel.com

Smoking & Vaping

There is a No Smoking / No Vaping policy throughout the Hotel.

Should guests smoke in a bedroom, the Hotel will charge for an additional night's stay (minimum £100) as a contribution towards:
  • Out-booking new arrivals, and/or
  • The cost of fumigating the bedroom

Children

Children are welcome in our Restaurant/Bar and Lounge until 9:00pm each evening.

For the comfort and safety of all guests, children must remain supervised by an adult at all times.
  • Cots are available free of charge.
  • Additional beds for children are available in certain rooms, depending on the size of the room.
Please contact our Reception Team for further details.

Dining

Dining and drinking options are available in our Restaurant/Bar & Lounge for breakfast, lunch and dinner. All-day dining is available. All prices include VAT and are subject to a 10% payment charge. Online menus may vary to hotel menus.

For tables of eight guests or more, a non-refundable deposit of £10 per person is required to secure your reservation. This deposit will be credited towards your final bill on the evening of your dining experience

Parking

The car park is available for residents and visitors on a first-come, first-served basis.

Guests are kindly asked to observe speed limits when driving on the premises.

Vehicles must be registered at the front desk upon check-in by providing the license plate number.

The Open Arms accepts no liability for loss, theft or damage to vehicles or their contents while parked on the premises. Vehicles and contents are left at the owner's risk.

CCTV

CCTV operates around the premises for guest and vehicle security. This does not constitute acceptance of liability for loss or damage.

Damage & Hotel Property

You will be asked to cover damages made and please note that a pre-authorisation will be taken on your card at check-in to cover incidentals during your stay. This amount will be released following check-out, subject to any applicable charges.

Lost Property

Guests are responsible for safeguarding their belongings.

The Open Arms is not responsible for lost or stolen items.
Found items will be kept for 3 months and may be:
  • Collected in person, or
  • Returned by post at the guest's expense

Weather & Force Majeure

  • Events cancelled due to severe weather, government restrictions, or circumstances beyond either party’s control will be reviewed on a case-by-case basis
  • Where possible, bookings will be postponed rather than refunded

Payment

We are a cashless hotel in payment section.
The hotel does not accept cash, unless you are giving staff tips.
All prices include VAT when applicable.
We accept:
Visa, Mastercard, American Express, Maestro

Service Charge

A discretionary 10% service charge will be added to your final bill for dining reservations.

Modern Slavery Statement

This statement is made pursuant to Section 54(1) of the Modern Slavery Act 2015 and constitutes The Open Arms' modern slavery and human trafficking statement for the financial year ending 31st March 2026.

We are committed to monitoring our practices to ensure that slavery and human trafficking do not take place in any part of our business or supply chains. We act ethically and with integrity in all business relationships and enforce effective systems and controls throughout our operation.

All prices include VAT when applicable.

Fig & Bell Ltd
SC849376
Trading as The Open Arms Hotel
01620 850 241 │ info@openarmshotel.com