FAQ – The Open Arms Hotel, Dirleton

About The Open Arms Hotel

What is The Open Arms Hotel?

The Open Arms Hotel is a welcoming country hotel located in the picturesque village of Dirleton, near North Berwick, East Lothian. The hotel offers comfortable accommodation, seasonal food and drink, and a relaxed base from which to explore the local area.

Arrival & Departure

What are the check-in and check-out times?
Check-in is available from 4.00pm.
We kindly ask that rooms are vacated by 10.00am on the day of departure.

Getting Here

How do I get to The Open Arms Hotel?

The hotel is located in Dirleton, a short drive from North Berwick.
The nearest train station is North Berwick, approximately a 10-minute drive away, with regular services to and from Edinburgh.

Is there parking available at the hotel?

Large on-site parking is available on a first-come, first-served basis. Additional on-street parking is available nearby within the village.

Are there EV charging points nearby?

Public EV charging points are available in North Berwick and the surrounding areas. Our team will be happy to advise on the most convenient options.

What is the nearest public transport?

Local bus services run through Dirleton, connecting the village with North Berwick, Edinburgh and surrounding towns. North Berwick train station offers the closest rail connection.

Is an airport transfer available?

We are happy to recommend and arrange transfers with reliable local taxi companies upon request.

At The Open Arms Hotel

Is the hotel accessible?

Our bar and restaurant are located on the ground floor and are accessible. Some bedrooms are on the ground level; however, they are not fully adapted. Please contact us in advance to discuss individual requirements.

Is The Open Arms Hotel family-friendly?

Yes. Families are welcome, and we offer a relaxed dining environment. Children are welcome in the restaurant when accompanied by an adult.

Is there a spa at the hotel?

We do not have an on-site spa, but our team will be happy to recommend nearby spas and wellness facilities and assist with bookings.

What is the room service policy?

Our rooms are not designed for in-room dining.

Is complimentary Wi-Fi available?

Yes, complimentary Wi-Fi is available throughout the hotel, including all bedrooms and public areas.

Accommodation

Can rooms be set up as twins?

Some rooms can be arranged as twin accommodation, subject to availability. Please contact reception directly to discuss your requirements.

What’s the difference between room types?

All rooms are finished to the same standard and include the same core amenities. Room categories differ primarily by size and layout. Our team will be happy to advise on the best option for your stay.

Food & Drink

What are the opening hours for food and drink?

Our bar and restaurant are open to both residents and non-residents. Breakfast, lunch and dinner service times may vary seasonally.
Up-to-date opening hours and menus can be found on our website or by speaking with the team directly.

What is The Open Arms Hotel’s restaurant cancellation policy?

For dining reservations, we kindly request at least 24 hours’ notice where possible.

Is there a dress code?

There is no formal dress code. Guests are welcome to dress comfortably, whether visiting for a casual drink or an evening meal.

Is there outdoor dining?

Yes. Weather permitting, guests can enjoy food and drinks in our outdoor seating areas.

Can dietary requirements be accommodated?

Yes. Please inform us of any dietary requirements in advance and our kitchen team will do their best to accommodate you.

Is there a service charge?

An optional 12.5% service charge is applied to restaurant bills and is shared amongst our team.

Meetings & Small Gatherings

We are happy to accommodate events in our event spaces, depending on the size of your party. We have a range of options available.

Please contact us with your requirements and our team will be happy to assist.

Laundry

Is a laundry service available?

Yes. Laundry bags and pricing information can be found in your room.

Gift Vouchers

Are gift vouchers available?

Yes, gift vouchers are available to purchase from our website or from reception.

What payment methods are accepted?

Are gift vouchers available?

We accept all major credit and debit cards, including Visa, Mastercard and American Express.

Four-Legged Friends

Is The Open Arms Hotel dog-friendly?

We offer a limited number of dog-friendly bedrooms and designated dog-friendly areas within the bar. Please notify us in advance if you plan to bring your dog.

Is there a charge for dogs?

A £20 per night dog fee applies. This includes a dog bed, towel, water bowl and treats.

Golf

Is golf storage available?

Yes, secure golf storage is available for guests.

Can you arrange tee times?

We are happy to assist with arranging tee times at local courses, subject to availability.

Do you offer a golf shipping service?

Yes, we can assist with golf club shipping arrangements through a third-party provider.

Things To Do Nearby

What is there to do around Dirleton and North Berwick?

The area offers stunning coastline, beaches, walking routes and outdoor activities. Highlights include Dirleton Castle, nearby nature reserves, coastal walks, water sports, whisky distilleries and the famous John Muir Way.

Our team are local and will be delighted to offer personalised recommendations during your stay.